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Richard Whitley
6373 S. Dexter St
Centennial, CO 80121
720-530-7163 Cell
720-488-5599 Home
Home Email mrrwhitley@hotmail.com
Phone Email mrrwhitley@att.blackberry.net
Work Email riwh@gwl.com
Objective I would like to attain a position as a Technical Support
Specialist, Help Desk, or Network Tech. I love to learn about new technology
and keep up to date. I am very good at sharing what I know with the less
technically inclined and helping people.
I would like to do this with a company in which I can utilize and
enhance the skills that I already possess, as well as advance within the
company as my skills increase. Although, my work history does not reflect
this, I am very much in the IT world; I just haven’t been able to secure a
position in IT as of yet. I am
currently continuing my education toward a bachelor’s degree in Management of
Computer Information Systems to help attain that goal. Items of Notice I am a device professional support specialist for a
blackberry website, where users can join a forum and receive help with their
blackberry device. www.pinstack.com I have an above average return rate of best answer given
on www.yahooanswers.com in regards to the computer related questions. Work History 7/06 – 7/09 GWL
Englewood, CO Sr. Computer Operator Interaction with STK and IBM tape/silo operations. Assignment, escalation and resolving AR tickets, using
Remedy Action Request 5.0 Software. Develop and or update current tape library procedures. Investigate current activities and look for any possible
improvements. Inventory management and procurement. 4/04 - 4/06 B&F
Heating and Air conditioning Wheatridge,
CO HVAC Field Technician Worked on an install crew for the first two months until I
was promoted to a service tech Handle daily calls that require that I go to a residence
and maintain or trouble shoot their furnace or air conditioner including
theory and electronic diagnosis. Complete daily paper work, handle customers, and order
parts as needed. 7/01 - 3/5/04 Kenda
Services Thornton, CO Senior Tape Librarian Worked at IBM as a tape librarian and recovery operator
(as needed). Worked at First Data as a tape librarian until I was hired
on full time and promoted to microfiche operator. Worked at Oppenheimer Funds as a senior tape librarian
(7/03-3/04). 7/01 - 3/03 First
Data Inc. Greenwood Village, CO Microfiche Operator Run batch programs on tape drive machines for creation of
microfiche Operate duping machines for copying microfiche Completed several job duties such as paperwork and job
related needs. Filled in for lead positions while they were on vacation. 1/01 - 1/2003 Curt’s
Corner Garage Goodland, KS Network Administrator / Lube Tech Set up 5-computer network with 6 drops, including portable
lap top station, using windows networking environment and TCIP sharing.
Complete network setup and website within budget and by deadline. Performed upgrades on existing computers, including
researching and purchase of a new main server within budget. Developed and implemented a website for impending future
business expansion and was to continue to oversee and implement continuous
updates as needed. Unfortunately the
business has since closed. Education 8/06- Present Colorado Christian University Lakewood, CO I am currently working toward a bachelor’s degree in
Management of Information Systems. 6/01-6/03 ITT Technical Institute Thornton, CO Received an Associates degree of applied science awarded
specializing in Multimedia/Web/and Graphics design. 8/98-12/00 Northwest
KS Area Vo-Tech School Goodland,
KS I studied toward an Advanced Electronics Technician
degree. Also I worked toward an associate’s degree of applied
science through Colby Community College until I decided to move to Denver to
study for a career in multimedia. Experience Basic understanding of Installation and configuration of: Domain Name Web Servers DHCP servers File Servers Proxy Servers Routers Network Printing Services LAN/WAN Systems Peripheral Devices Novell Intranet ware Microsoft Windows 3.1, 9X, SE, ME, NT, 2000, XP, Vista,
Ubuntu Lantastic PcAnywhere Several third Party Network Utilities Diagnose and repair: Computer Scanners Dot Matrix, Laser, and Ink Jet printers Software Emulation problems Computers and Monitors Various Monitor Interfaces Flashing and configuration of CMOS Parameters. Install and Diagnose Network and Telephone Cabling. Demonstrate proper procedures in localizing and isolating
faults in various types of electronic equipment. Knowledge of: Digital Data Communication Systems Fiber Optic Communication Systems Microwave Communication Systems Various Antenna Systems Electronic Test Equipment RF Communication Systems Satellite Communication Systems Telecommunications Systems Linux Operating Systems HVAC Operation and Diagnosis Skills: Software training including previous versions Adobe Photoshop 7 Adobe Premier 5.1 Adobe Illustrator Adobe After Effects MS Office XP (all components) Digital Photography Video Editing Macromedia Flash 5 Macromedia Director 9 Macromedia Freehand MX Macromedia Fireworks MX 3D Studio MAX 4 Bryce 5 FrontPage XP Interests Web Page Design, Internet Based Software Programming, Graphics Design, Computer Based Artistry, Teaching, and anything Linux related. |